Ordering

Adding items to your Basket
Products displayed on screen will have a default quantity of one. Simply click the ‘Add to Basket’ button to include the item on your order. Should you require more items, replace the quantity given with the required amount and click ‘Add to Basket’. You will then be taken to your basket to either amend quantities, remove items or to ‘Proceed to Checkout’. We do not guarantee the availability of any item shown.

Checkout Process
Alternative delivery addresses can be entered here, if different from your main address previously given upon registering with our site. Your payment details will also be required, including the registered card address, again if different, and your card security digits featured on the signature strip.

All orders placed through www.directsalonsupplies.co.uk must be paid for by credit/debit card prior to the despatch of any goods. We accept all major credit/debit cards.

Credit card authorisation will take place at the time order confirmation is placed by the customer and payment will taken at this stage. Goods that are out of stock at the time the order is placed will be despatched when they become available and the corresponding invoice amount charged to the credit card. All card payments will be processed upon receipt of order.

Confirmation of an order received will be sent by e-mail to the customer.

Orders will only be deemed accepted by Direct Salon Supplies Limited on receipt of this confirmation e-mail.

Delivery
Our policy is to despatch goods within 72 hours of receiving your order, however this can vary depending on stock availability. Estimated delivery times are given in good faith and are for guidance purposes only.

Postage and Packing
For orders below 1kg in the UK, orders are sent by Royal Mail Recoded Signed For.
£5.50 plus VAT is the standard price for most parts of the UK for orders above 1kg in weight, or for high value items.
Furniture items purchased may be subject to additional carriage charges. Prices available on application.
Charges for the Channel Islands and offshore islands may vary according to size and weight of the parcel.
For all overseas orders, customers will be notified of the charges to be applied by e-mail before goods are despatched.

Shortages and Damages
Goods must be inspected upon delivery and any claims for shortages and/or damages must be reported to Direct Salon Supplies within 24 hours of receipt. This may be done either by e-mail to sales@directsalonsupplies.co.uk, or by calling our customer service team on:

Local Rate Call: 01270 630280 (UK Only)

Please quote your account reference and the relevant invoice number.

You can now recycle your old electricals with us

If you’re buying a new electrical item, we will recycle your old one for free

Why recycle?
Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.


We can help
We are pleased to offer our customers the chance to recycle their old electrical items.

To arrange for recycling, please contact us on 01270 630280 to request pre-paid packaging for your electrical item.

RecyclingTo remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin

If you have any questions about this scheme, just ask a member of staff or get in touch

What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.  In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
                 

Find more information on WEEE recycling, and locate your local recycling centre, at the Recycle Now website.