Terms & Conditions

PAYMENT
We accept major credit cards including Visa, Mastercard, Solo, Visa Debit and Switch. Personal Cheques (allow 4 working days ), Bank transfers. Your order will be automatically acknowledged upon receipt. All prices quoted include UK VAT.

DELIVERY
Providing the items are in stock at the time we receive your valued order the goods will be dispatched 4 working days. Tracking Numbers are supplied by email when the goods leave our warehouse. All items are fully checked, tested and set up to professional standards before dispatch.

YOUR PRIVACY
We will not send unsolicited email to anyone who buys from our store. We do not and will not disclose your email address or any other personal details to any other third party. If you have any questions about our Privacy Policy then please email privacy@directsalonsupplies.co.uk. All your information is held securely at Direct Salon Supplies on secure servers. All information is collected lawfully and in accordance with the Data Protection Act 1998. Occasionally we will email you with special offers, you can opt out of these at any time either by replying to the mail shot, or sending us a seperate email.

SHORTAGES AND DAMAGES
Goods must be inspected on delivery and all claims for shortages or damages must be reported to THE SELLER within 24 hours of receipt of goods.

RETURNED GOODS
If you are not completely satisfied with your purchase, simply return it in its original condition within 2 days, we will exchange it or replace it (postage non-refundable). If goods have been ordered in error or are not as expected, a returns authorisation must be requested within 24 hours of registered delivery. The relevant reference number must be quoted on accompanying paperwork.

Goods must be returned within 2 days of receipt, unused and in perfect condition including original packaging.
The seller accepts no responsibility for lost parcels or the cost of postage. Postage on the original order will not be refunded.

Returns must be sent to:
Direct Salon Supplies Ltd,
Unit 1, Foxs Garages,
Lichfield Road,
Blackpool,
FY1 2RR

     
GENERAL INFORMATION
Goods are sold on the understanding that they are used for there intended purpose.
THE SELLER WILL NOT ACCEPT ANY RESPONSIBILITY FOR THE MISUSE OF ANY PRODUCTS SOLD.  

CANCELLATION
Cancellation after despatch cannot be accepted.

COMPLAINTS
We promise to acknowledge and deal with all complaints by return . We undertake to handle complaints in a fair and honest manner, informing you of the result in a clear manner.
You can reach us by the following methods:
Direct salon Supplies Limited, Mill House, Bowsey Wood Farm, Betley, Crewe, Cheshire CW3 9DQ.
Telephone 0845 8682576 or email complaints@directsalonsupplies.co.uk. Calls are charged at normal BT Rates and lines are open between 9am to 5pm Monday to Friday.

These Terms & Conditions of sale do not affect your statutory rights as a consumer.

It should be noted that qoted prices are susceptible to change

If you have any questions or are unsure about anything regarding purchasing from the site then please feel free get in touch with us and we will answer any questions you may have.